Return & Refund Policy

Last updated: 27 April 2026

Welcome to Universal Manjeri. We specialize in genuine two-wheeler spare parts and are committed to providing quality products and reliable service.

—

1. Eligibility for Returns

You can request a return under the following conditions:

– The product received is damaged, defective, or incorrect
– The product is unused, uninstalled, and in original condition
– The return request is made within 3–7 days from delivery
– The product includes original packaging, invoice, and tags

—

2. Non-Returnable Items

The following items are not eligible for return:

– Electrical parts (once installed)
– Used or installed spare parts
– Items damaged due to improper handling or installation
– Special order or custom parts

—

3. Return Process

To initiate a return:

1. Contact us via phone or email
2. Share:
– Order ID
– Product images/video (for proof)
3. Our team will review and approve the request
4. Once approved:
– Return the product to our address or
– Pickup may be arranged (if applicable)

—

4. Refund Policy

– Refund will be processed after inspection of returned product
– Refund will be issued via:
– Original payment method OR
– Store credit (if preferred)
– Processing time: 3–7 working days

—

5. Exchange Policy

We offer replacement if:

– Wrong product delivered
– Product is defective

Exchange will be processed subject to stock availability

—

6. Shipping Charges

– Return shipping charges are:
– Free for wrong/damaged products
– Customer responsibility for other cases

—

7. Warranty Claims

Some products may come with manufacturer warranty. In such cases:

– Customers may need to contact the brand service center
– We will assist if required

—

8. Contact Us

If you have any questions, contact us:

– Phone: 8289910216
– Email: Uni4manjeri@gmail.com
– Address: Universal Manjeri, Chetiyangadi, Manjeri, Kerala

—

9. Important Notes

– Please ensure compatibility before ordering spare parts
– We recommend installation by a professional mechanic
– Universal Manjeri is not responsible for damages caused due to incorrect installation

—

Thank you for choosing Universal Manjeri.